devotchka
Full Member
Hi, bear with me, this might be long.
I went to a nail salon yesterday in Manchester to get a French Manicure. The girl that did it made a has of it. She kept asking what I wanted done (she was foreign) and each time I told her, she didn't understand. She manicured, and ended up cutting my cuticles quite badly until they bled. The white tips of the polish were also painted really badly, there were gaps, they weren't straight etc.
So, when she left me under the drying machine with rubbish nails and bleeding cuticles, I complained and another woman took all the polish off and started again.
From chatting with the other woman, I found out that the original girl was 'learning' (note, she didn't say trainee), and that she never listens to orders. She also said "wow, she cut EVERY one of your fingers). It was really quite painful.
The finished polish done by the second woman was nice and I was happy with it. But, I wasted an extra hour having it re done, was left with bleeding and sore cuticles and still had to pay the full price of the manicure.
My question is, should I have been told that the girl was not qualified at all? And should I have been given the choice to have her or not? And also, if she is not trained, shouldn't I have been given a discount? At least after she hurt me and wasted all my time?
I have no idea about my rights here, but I want to do something about it. I really feel it was out of order.
Can anyone help?
Thanks xx
I went to a nail salon yesterday in Manchester to get a French Manicure. The girl that did it made a has of it. She kept asking what I wanted done (she was foreign) and each time I told her, she didn't understand. She manicured, and ended up cutting my cuticles quite badly until they bled. The white tips of the polish were also painted really badly, there were gaps, they weren't straight etc.
So, when she left me under the drying machine with rubbish nails and bleeding cuticles, I complained and another woman took all the polish off and started again.
From chatting with the other woman, I found out that the original girl was 'learning' (note, she didn't say trainee), and that she never listens to orders. She also said "wow, she cut EVERY one of your fingers). It was really quite painful.
The finished polish done by the second woman was nice and I was happy with it. But, I wasted an extra hour having it re done, was left with bleeding and sore cuticles and still had to pay the full price of the manicure.
My question is, should I have been told that the girl was not qualified at all? And should I have been given the choice to have her or not? And also, if she is not trained, shouldn't I have been given a discount? At least after she hurt me and wasted all my time?
I have no idea about my rights here, but I want to do something about it. I really feel it was out of order.
Can anyone help?
Thanks xx